Refund policy

We want all our customers to have the best shopping experience with Washiington Garment Care. We encourage you to contact us prior to ordering if you have any questions about our garment bag or garment brush, we are always here to help.

If for any reason you are not happy with your order please contact Washiington Garment Care via email within seven business days of receiving your delivery to request a return. Please include your order number, full name and the reason for return. Returns must be shipped back using a tracked shipping method. All return costs are that of the customer.

RETURN CONDITIONS

To be eligible for return all products must be unused and in new condition with all original packaging and tags attached. We reserve the right to refuse a return should the garment bag or brush show signs of use or damage. Washiington Garment Care offers complimentary shipping (where applicable) with the understanding the customer will keep the goods purchased. If you choose to return your order please note Washiington Garment Care will retain shipping costs incurred. All return costs are that of the customer.

Full price stock is eligible for exchange, store credit or refund.

Refund: Product price (less shipping costs). Store credit: 105% of product price (less shipping costs). Exchange: Re-shipping charge will apply

Sale: Sale stock is eligible for store credit only (100% of product price, less shipping costs). Final Sale: Final sale stock is not eligible for return, all sales are final, unless faulty.

FAULTY OR DAMAGED GOODS

Please note all items are thoroughly checked before dispatch but in the unfortunate event a fault is found or your order is damaged in transit please contact Washiington Garment Care via email within 48 hours of arrival. A full refund including shipping charges will be provided. Please note we do not offer refunds for general wear and tear.

Refunds are processed using the same payment method used during checkout and may take up to 7 business days to clear.

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